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FAQ

Brass Tacks

Pricing

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We're here to help get you the best options and pricing for your needs.

Get in touch with us for quotes on cycling apparel!

What's the minimum jersey order quantity?

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Our minimum is 5 pieces per garment type. For example, if you are ordering a mix of short sleeve jerseys, sleeveless jerseys, shorts, arm warmers, caps, etc... We require you order at least 5 of each product.

What's the turnaround time?

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Typically, an order can be processed for production in 1 to 2 weeks. That includes initial inquiry, artwork approval, order submission, and down payment. Then production takes 6 weeks from the date of the down payment.

Can I rush my order?

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Yes, but only when available. Our factory does get very busy in the summer time, so we don't always have the ability to rush an order. There is a 30% charge for rush orders, and the turn around is 3 weeks, instead of 6 weeks.

How do I pay for my order?

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We accept Checks, Cash, Credit Card, and PayPal. Once your full order is submitted, we will submit an invoice to you for the full amount. Your payment in full must be received before your order goes into production.

Are there any additional fees?

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Yes, artwork fees and shipping charges, if applicable. See more about design costs on the Artwork Guidelines page. Shipping charges will be addressed upon your initial inquiry.

Artwork Guidelines

Logos + Graphics

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Cycling Apparel Design

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Approval Process

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Upon your initial inquiry we will ask you specific questions about what you are looking for in a design. Once we have agreed on the level of design you are looking for, we will get to work. A first draft will be sent you in 3-5 working days. If any adjustments need to be made after that, we will re-submit the design for approval in another 2 days. Please keep in mind that simple designs will likely be done sooner and more complex designs will sometimes take longer. Once final approval of the design is received, we will then finalize the complete order with you. Then, once payment is made in full, your order will be submitted for production.

Returns + Exchanges

Can I exchange or return an item?

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Yes you can. We guarantee our products against any manufacturer defects. Things like seams falling out or zippers breaking are returnable, refundable, and replaceable. We will ask you to send us a picture of the defect to verify you have a product that needs attention. If you are unsure, always contact us and we will do our very best to make sure you are taken care of.

More Questions? Send us an email

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